Here are 20 “people skills” and attributes you’ll need to succeed at work: The ability to relate to others. Amberside Advisors trains its own analysts and modellers and supports its junior intake to achieve chartered accountancy qualification. More employers don’t have all the skills they need Our survey results show that there has been a decrease in the percentage of employers who say they have all the skills they need in their team to meet organisational objectives, to just three in ten. From a work point of view, we might be planning a face-to-face team meeting, designing a social media campaign or forecasting client demand – things that we may approach very differently depending on current lockdown rules. Or do you find yourself struggling with the burden of keeping in touch with all your friends, families and colleagues? Learning: that curiosity and willingness to learn. Don’t leave it too long before you start looking at what’s next - whether that’s applying for your next job, or, if finances allow, taking some time out to think about how you might use this as an opportunity to realign yourself with your life goals. Learning a new skill in the workplace helps stave off boredom and keeps your interest levels high. My personal goal and what ‘good’ looks like for my current role is to make sure that I leave a lasting legacy within the teams that I support. We have been nominated for the ‘Companies with turnover between £10m and £50m’ Excellence in Business Award. Get your problem-solving hat on – how can you reduce or change the energy drains, and increase the flow through the energy taps? The first thing to do is to take stock of your finances and create a budget. As we navigate the bumpy path ahead, it is worth remembering that some of the long term, negative effects of the pandemic may not be unprecedented, and can be mitigated. But how many of the conversations that you have on a daily basis would you consider meaningful? Practice. It improves our performance. Explore the evidence on learning cultures, the case for embedding a learning environment within organisations, and the steps L&D professionals can take to tackle any barriers encountered along the way, Understand the importance of passion for learning and develop this key behaviour to achieve positive outcomes in your role, Understand the UK's skills policy and explore the current skills situation in the UK, © Copyright Chartered Institute of Personnel and Development 2020, 151 The Broadway, London SW19 1JQ, UK Incorporated by Royal Charter, Registered Charity no. Ensure your people managers have the knowledge, skills, behaviours and resources to support learning. And remember, you don’t always have to give advice – it’s not your job to fix everything. This is why it’s so important to practice self-compassion as this will help you to re-build your confidence. This is because when you learn, you are training your brain to think in a different way than it is normally used to. As well as being good for your health and for your career, learning can be exciting and rewarding. Consider the wider learning environment in your organisation. It can also help you to see the positive times, the times when your work mojo is in full swing – it might be there more often than you realise! Visualise. Promote your own learning journey It is vital that you ensure these learning opportunities are accessible, visible and – most importantly – encouraged. This will help to keep you motivated and energised. What have you achieved? Although uncertainty remains, there are signs of organisations looking ahead and taking steps to set themselves up for the future. Try to be mindful of and accommodating to this by remaining open to flexible working for all employees, not just those who are parents or carers. Priorities shifted, and areas of focus, like equality, diversity and inclusion (ED&I), could easily take a back seat. It can be also cooking, cleaning, gardening, plantation, and many thousands of other skills that we use in our daily life. What would you do if key members of your team contracted COVID-19 and were unwell for a significant period of time – how would you cover the work? You know you need some knowledge of... 3) … For some, their social life can also revolve around work colleagues. How can learning a new skill help you at work? My aim is to ensure that there are clear processes in place that allows the teams to work effectively and manage the ways of working in the best way possible long term. Communicating sensitive news Firstly, find how much information they already know. In July, hiring plans had accelerated, with 43% of employers now recruiting new staff. Pick it all apart but... 2. My workload is extremely varied and no day is the same! As has been put under the spotlight since the start of the year, change is inevitable, and sometimes this will happen at pace. It's well known that as children our brains are like sponges soaking up new information, absorbing learning as we experience new things and use our senses to explore these new experiences.We go through education often progressing into higher education such as university and professional qualifications, and then for some they think phew I've made it! Reminding yourself of all you’ve achieved so far and remembering that you’ve got plenty of moves left to play. There are many advantages of having a neurodiverse inclusive workforce and employers are beginning to realise what an asset neurodiverse employees are, something we have recognised at Amberside for some time. Learning enhances and improves the work we do. CABA offers a range of financial services to its members and their families, including financial assistance, debt management advice and benefits counsel. I was previously a partner at Grant Thornton, and prior to that worked in a number of finance manager roles with public sector agencies, having initially trained with KPMG in Manchester. So, how have these views have changed and what’s in store for the future? One of the biggest advantages of working for a large organisation like WBA is that there are endless opportunities to learn and develop. After the ups and downs of this year, we all deserve a well-earned break over Christmas. Promote these opportunities to candidates throughout the hiring process. As can be seen, many organisations expect to take up ‘hybrid’ working practices in the months ahead, where some team members will be working from home and others in the workplace. With new technology and cloud-based e-learning platforms, such as Hays Thrive, employees can undertake training when and where they want, in a way that suits them best. And then think about what you stand for. Establish a new routine People who’ve been made redundant say they find it helpful to establish a regular daily routine. In order to achieve my aspirations, I started building up my CV and experience by getting involved in a number of different activities whilst at university. This is where I feel I can add a lot of value by using my finance skills to support the day to day operations of the business and implement efficiencies where possible. Think back to a time when you felt ‘on fire’ – positive, successful, happy, productive, fulfilled, and spend time remembering this. It has shown that we can’t only rely on traditional methods and that we need to move to any time, any place learning. So fire-up those synapses, trigger those connectors, build new mental bridges and learn something new! Learning helps you become more open to change. Stay adaptable and practical: Try to remain adaptable and practical in light of your employer’s situation and the current circumstances. But in a world of ever-changing COVID-19 restrictions, planning, prioritising and preparing can feel impossible, pointless even, which can negatively impact our mental health. I need to completely switch off from work. Being disciplined and smart with your time is the key to getting a good end of year break while also investing time in your career. You can never rest on your laurels. Learning creates organisational agility as skill demands change and roles become more flexible. 3. How did you work your way to becoming a “Finance Manager”? The website uses all sorts of visual aids, including videos, animation, photos and diagrams, to help the reader understand science. Embrace technologies that support learning and collaboration. Of course, for those suffering, there are some fantastic resources out there, reminding us of the things we can do to help ourselves keep mentally healthy during these difficult times (and beyond). We unlock the potential of people and organisations to lead disruption that advances industry and society. Neurodiversity refers to the different ways the brain interprets, and processes information and all workplaces are neurodiverse whether they have realised it or not. If you need to switch off, just let those who might worry about you know you’re safe and that you’ll be in touch soon. This will all take time but the effort that will pay off. It will help to develop not only new products but an entrepreneurial skill and mind set. To complement the report and bring life to some of the findings, we’ve also included a collection of case studies from organisations across a diverse range of sectors, all of whom are on a journey to transform learning. Job searching will ruin my Christmas plans. Make sure you send cards and gifts via mail using websites that have safe delivery options. Here is some guidance about what’s true and what isn’t when it comes to using the festive period to look for a new job. Learning helps you become more open to change. This helps you gauge their current mindset, and signals to them that you’re opening the door to a deeper conversation. The survey was specifically aimed at people working in HR/L&D or occupying senior roles, as the questions required specific knowledge on L&D practices and policy. As you try out these tips it can be helpful to keep a simple diary, or mood journal, of how you feel at different times of the day. But sometimes it’s hard not to take it that way. Employers wanting to attract and retain the best individuals need to make comprehensive ED&I policies a core part of their talent acquisition and retention strategy. I have been trusted and empowered to challenge the business, change the ways of working and add value to the teams that I support. And in today’s world, change is … How can we support our team members? Each element of your plan could have a parallel plan, a ‘Plan B’ based on a different way of achieving the same (or similar) outcome. Employers that cut back on training during the last recession were – and continue to be – faced with a chronic shortage of skilled workers, and they haven’t always been able to capitalise on opportunities as a result. They feel as if they’ve lost their work mojo. How do you feel? My role is truly varied, no one day is the same, and this suits my current career aspirations perfectly. You can find free courses to help develop your digital and numeracy skills for work on ‘The Skills Toolkit’. Sharing your thoughts and feeling with others will allow you to process your emotions and come to terms with what’s happened. The summer holidays they were looking forward to were different from what they had planned for or perhaps didn’t even happen, the hope of returning to the buzz of a shared office is fading and there’s a sense of resignation – things are going to be ‘strange’, ‘unprecedented’, ‘uncertain’ for many months to come. By developing a growth mindset and believing you can learn new things you will be more adaptable to the changes happening in your profession and workplace and you will be more willing to take on new ways of working. Beyond the next 12-18 months, I would love to continue my journey and my learning about the business. 3. How could you create more taps? Growth motivates people. They are planning for the ‘new normal’ and, for many, that means looking at bringing in new talent to do new and different things. There are many reasons why people choose to learn a new skill - whether it’s for a hobby or work, spending time learning a new skill has far more benefits than simply learning the skill itself. Emotions like shock, upset and anger are all very normal in these circumstances and many people have to go through these emotions to get to a point of acceptance. Don’t press pause on learning and development; continue to invest in the skills of your workforce. But so are so-called ‘soft skills’: Communication: it's a really important thing in business. This feeling of possibility tends to lessen the older we get as the number of financial and personal obligations we have grows. The opportunity to share my career journey so far with the ICAEW community has been a great way to reflect on my own achievements and future career aspirations, and I hope the views that I shared have given a good insight into what it is like to work as a finance manager for one of the largest health and beauty retailers in the UK. Within this, it’s very helpful to identify some routines and stable points in your day (or week) that you can rely on. What would you do in each scenario? You may need to speak with your manager to agree how you can work through these uncertain times and what support you need from them. Authenticity is a key ingredient of any successful brand. Above all, you should be networking. To fail to do so risks alienate key talent at a challenging time. My name is Egidija Albert. This is why job rotation – whereby employees work in other related roles – is a great method for focused informal learning. Whereas in the early days of lockdown we knew the rules and had a sense of how long they would last, many of us are now in a very different scenario. To find out more about developing a growth mindset, see Carol Dweck's Ted Talk. The package we offer recruits is strong both in terms of career development and working environment. Promote ED&I initiatives to jobseekers: ED&I policies including flexible working options need to be promoted at key points in the jobseeker journey, such as in job ads and on your organisation’s website, to avoid lowering your engagement with top talent. a psychologically safe environment for all employees to feel they can be themselves much better-quality management and supervision practices allowing employees to feel empowered to disclose their neurodivergence improving understanding and communication between employees positive company image demonstrating a real commitment to diversity and inclusion What challenges have you come across? Top 10 Strategies for Learning New Skills 1. She is on the Steering Committee for the Multicultural Business Network (MBN) which aims to support ethnic minorities with career progression and development at PwC and promotes cultural diversity so people become more culturally agile. We are fundamentally the same as we were when we were children; we learn most through experience or experiential learning. My third role within the business was working for Boots Opticians supporting their property and portfolio agenda. Learn new skills and achieve professional and personal development with these useful websites! Take yourself back into that moment, focusing on what you could see, what you could hear and how you felt. Taking on new challenges while rotating over a number of roles within WBA, developing new skills and good commercial awareness, has opened up many opportunities to me and allowed me to progress to where I am today. The reality is that you can do both. Even people with the thickest skins find rejection difficult. As a specialist boutique practice working on infrastructure projects at the cutting edge of what is investable, we have long known that we require a neurodiverse workforce to help us deliver the high quality specialist work Amberside is known for and keep us at the forefront of innovative thinking and continuous improvement to meet our clients’ needs. But remember: always think before you act and check the information is accurate and up to date. Keeping abreast of changing ideas and new innovations allows you to stay in the forefront of organizational change. In times of great change, upskilling is vital. It’s important to take this time to relax, recharge and refresh for the upcoming year. E-cards are another option if you want to avoid potential delays with the post, but many people enjoy receiving mail and having something to open - particularly at the moment. COVID-19 has accelerated the need for learning in organisations. Here are our recommendations for how employees can help keep their organisation’s ED&I agendas on track. Continuing your learning and professional development in your career keeps you up to date with advances and changes in new technology. While hiring activity remains more widespread in the public sector than in the private sector, both sectors have seen a boost in recruitment plans since May. Instead, leaders should look closely at areas of skill shortages within their own organisation and target their team’s development accordingly. It should be able to fit around how your employees work and be adaptable enough to suit everyone’s individual learning preferences. Back in May, in the midst of lockdown, we asked employers and their employees to share their sentiments about the world of work. For example, which of your accounts are at risk of reducing or cancelling orders if the restrictions change or persist? You may no longer be going into an office and getting your favourite coffee, you may have kids that are starting school at different times, your gym may be closed… It can feel as if everything that is or was familiar to you has been upended. There are days when you walk through the office door with a plan for the day, but I often find that something unexpected crops up and I am involved in something new. Please start by giving us a short summary of your career to date and what role you are currently working in. However, the festive period is also a good time to evaluate your professional life and set a new direction for the year ahead. No surprise that after the ordeal of passing the ACA examinations our brains and bodies may need a rest but actually ever changing demands of modern day job roles, advances in technology and an evolving economy means that continuous learning is vital for continued career success. As someone who’s being made redundant, you might feel undervalued and overlooked, which can affect the way you view yourself as a professional. Very new, to one Washington, D.C.-area nonprofit executive and attorney in her 60s — she asked that her name not be used — who says she never before had to actively look for work. But do remember to make good and follow through on your promise because it could already be really disappointing for them that the occasion is affected by social distancing. At the end of the day, we are all human and having a good understanding of what motivates your business partners is really important. At work experience, you may run into relationships or challenges that require negotiation. Make It More Meaningful for Yourself. Accountancy and finance organisations were impacted hard by Covid-19. Spend some time thinking about everything you’ve done. 3. I’ve been given some excellent opportunities to learn and develop as a finance professional, and this really shines through on both my personal development objectives and the impact that I have been able to make to the business. 2. One you’ve got a better idea of what you’ve got coming in and out of your accounts, it’s easier to make rational decisions that will positively impact your situation. Taking time to think about what you enjoy and where your strengths lie will help you when it comes to making decisions about the type of job and career you want to have. Contingency planning. Or, if you prefer to study online, CABA's free, allow you to focus on your personal and professional development wherever you are. All of this comes together to form your personal brand. I'll tell you... 2. Apply these same principles to your job search and you will have a plan. If they are isolating alone be conscious to check in on them. The appetite is there from professionals, so managers should be thinking about what online training platforms might suit their teams. One challenge of changing lockdown rules is the disruption to our routines, the things that give rhythm to our lives. When you get that call inviting you to interview you want to be ready to impress. Any other comments? What are you worried about? Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. On the work front, control is also important. Learning Skills at Work is a Learning and Development strategy to help businesses improve Skills, Knowledge, Productivity and Efficiency.. It offers status, a daily routine and a sense of purpose, together with an interesting and challenging activity. Capture that feeling – it’s real and it’s part of you! Or is your learning style kinesthetic or auditory? However... 3. It is these businesses that need to take note and take action now. Look for opportunities. Since joining WBA full time, I started studying towards becoming an ICAEW member and qualified in August 2019. It is important to recognise that organisations are still hiring. It has felt like a long year, which has left many of us wanting – and needing – to take this time to relax. Tailor your flexible working options: Flexible working isn’t one-size-fits-all. Organisations are increasingly recognising the needs to improve capabilities and address skills gaps, and getting closer to the business as they do so. About this author Maggi is an experienced consultant and coach with international experience across a wide range of sectors including professional services, financial services, retail and FMCG. Indeed, many professionals will be thinking this, which can make the New Year feel like a competitive time to be applying for jobs. Silence is always preferable to interrupting. Carmena was appointed to the UKI Board in October 2017 and promoted to Managing Director for the North West Region in June 2018. Try to experience those emotions again, feel the smile spread over your face, feel the energy, the lightness. As hiring increases, competition for some of the most in-demand skills listed above will become even greater. It's well known that as children our brains are like sponges soaking up new information, absorbing learning as we experience new things and use our senses to explore these new experiences. This is what makes my job really exciting and enjoyable. You can also find useful information and tips on a range of topics in our. So how do you find and land a new job? Spending a bit of time each day connecting with your past work mojo will make it easier to find it in the present. Without becoming a learning junkie and attending everything possible it is highly advisable to think about your current and future learning and how this can help you to achieve your career goals and stay ahead of your competitors. When discussing ED&I initiatives or flexible working, approach the conversation constructively and focus on how both you and your organisation will benefit. Many non-finance stakeholders appreciate the support and guidance from their finance teams as we are able to identify and implement efficiencies, better ways of working and streamline existing processes to save time and/or costs. You can never rest on your laurels. Investing in learning, development and training allows organisations and employees to have the knowledge and skills not just to keep up, but to thrive in a rapidly evolving world of work. Find your perfect qualification and study centre, or read our guidance to choose the right course for you, Achieve your CIPD qualification online with ultimate flexibility, Browse and purchase our range of textbooks, toolkits and e-books, Learn about the knowledge and behaviours needed to work in the people profession, Assess yourself against the CIPD Profession Map and view personalised development options, Get an internationally recognised qualification, All you need to know about being a CIPD student as well as access to a wide range of resources, The essential companion for busy HR professionals, Gain insight on issues that matter to HR and L&D, Our profession plays an important role in ensuring work benefits everyone. Everything thing you’ve learnt and all the silks you’ve developed. Written by Yousra Abdelmoneim Yousra Abdelmoneim is an ACA exam qualified chartered accountant and part CIA qualified working at PwC within the London Top Tier Assurance Risk Assurance department as an internal auditor and as Business Risk and Controls senior associate. What is your typical day to day routine working as a “Finance Manager”? Address transferable and technical skill gaps. Yousra Abdelmoneim, a senior associate at PwC and ex network co-lead of its One Young World staff network, shares her thoughts on how we can master the art of a purposeful and empathetic conversation, and find new ways to find connection during these tough times. It makes you more adaptable. I believe that I work best under pressure and like a challenge, therefore working in this role in the beauty sector is absolutely fascinating and rewarding! It may seem a little cliché, but my career aspiration is to continue to grow, learn new things, contribute to any new future initiatives and the future of finance, while enjoying my journey along the way. Doing the same things over and over again at work can quickly lead to boredom as it becomes monotonous. As I mentioned, the New Year is a great time to set a new direction for your career and explore your options. Here are three things we can do: 1. Shout about them within your organisation. As you research, go through the five steps to mastering your new skill. To explore these recommendations in more detail, see pages 43-45 in the full report. Views differ on the return to the workplace We asked employers their expectations of their workforce’s working patterns in the coming months compared to employees’ preferred ways of working, and our results highlighted a mismatch in expectations. 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